Privacy Policy

Depending on how Paddock is used, we may collect or process information such as:

• Names
• Email addresses
• Phone numbers
• Business information
• Vehicle and requested-service information
• Appointment and booking information
• Customer inquiries and communications
• SMS conversation information
• Lead and customer relationship information
• Information necessary to configure and operate Paddock
• Basic technical and website usage information

We may use information to:

• Provide and operate Paddock
• Respond to customer inquiries
• Generate quotes based on information provided by a detailing business
• Facilitate booking and appointment communication
• Follow up with prospective customers
• Respond to missed calls
• Assist with cancellation and rescheduling workflows
• Send appointment reminders
• Request customer reviews
• Reconnect businesses with previous customers where permitted
• Provide customer support
• Detect and correct technical problems
• Maintain and improve Paddock
• Protect the security and integrity of our services
• Comply with applicable legal obligations

When a detailing business uses Paddock to communicate with its customers or prospective customers, Paddock may process information on behalf of that business.

The detailing business remains responsible for its customer relationship and for obtaining any permissions or consent required for its communications.

Paddock uses this information to provide the services requested by the detailing business.

Paddock may facilitate SMS communications between detailing businesses and their customers or prospective customers.

Recipients may opt out of applicable SMS communications by following the opt-out instructions provided, including replying STOP where supported.

Mobile information, text-messaging originator opt-in data, and SMS consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be provided to service providers when necessary to deliver and support messaging and other Paddock services.

Paddock may use third-party providers to operate its services, including providers of messaging, artificial intelligence, workflow automation, scheduling, email, data storage, hosting, analytics, and related infrastructure.

These providers may process information as necessary to provide their services to Paddock or Paddock customers.

Paddock does not sell personal information in exchange for monetary compensation.

Paddock does not sell mobile information, SMS consent, or messaging opt-in information.

We retain information for as long as reasonably necessary to provide Paddock, support customers, maintain appropriate business records, resolve disputes, comply with legal obligations, and protect our services.

We use reasonable administrative, technical, and organizational measures designed to protect information.

However, no electronic system or method of data storage can be guaranteed to be completely secure.

Depending on applicable law, individuals may have rights relating to their personal information, including requesting access, correction, or deletion.

Privacy requests may be submitted through the contact information provided on the Paddock website.

If Paddock processes information on behalf of a detailing business, we may direct the request to that business or assist the business in responding.

Paddock may use cookies and similar technologies necessary to operate the website, understand website performance, remember preferences, and improve the user experience.

Paddock is intended for businesses and is not designed for use by children. We do not knowingly solicit personal information directly from children under 13.

We may update this Privacy Policy as Paddock evolves or as requirements change.

The updated policy will be posted on this page with a revised effective date.

Questions about this Privacy Policy or Paddock's privacy practices may be submitted through the contact information provided on the Paddock website.